eCogra - what is it and how does it help players?

If you have a problem with a casino, you can contact not only the regulator that issued the license, but also the alternative dispute resolution organization (ADR). And eCogra is one of the best known of them.

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eCogra is a non-profit organization dedicated to improving the standards of the online gambling industry. Their official website is ecogra.org.

You can apply in any situation when you think that a casino has treated you unfairly. Most often, players complain about problems with withdrawal, bonuses, account blocking, etc.

You can't complain about any casino - only the one that placed the Safe&Fair icon in the footer of the site.

Employees of eCogra will listen to both sides, examine the facts in detail, assess the situation and render their verdict. The decision will not always be in favor of the player. The verdict of eCogra will not be legally binding, that is, the casino itself decides whether or not to comply with the instructions. This often depends on how much the operator values its relationship with eCogra.

How does eCogra guarantee safety and fairness?

In addition to helping resolve disputes, eCogra also does audits (inspections).

All casinos seeking to gain the Safe&Fair label must comply with the organization's standards: protection of users' interests, fair play and responsible conduct of operators. Audits are conducted for casinos that want or already have an eCogra badge.

Representatives of the organization visit the office of the operator once a year and conduct an audit for 5 days. If any shortcomings are identified, they give time to fix them. A casino gets a Safe&Fair mark only if it fully meets the requirements.

How to write a complaint to eCogra?

Before you write a complaint to eCogra, make sure that:

• the casino has a Safe&Fair badge;
• You have already tried to resolve the problem yourself (it is at least 2 weeks old, but no more than 1 year old);
• you have one account, and you have not engaged in another casino scam;
• you have not announced the problem anywhere else (a complaint directly to the operator does not count).

Next, go to the official website eCogra, select "Alternative Dispute Resolution (ADR)" at the bottom and fill out a short form. It must be in English.

eCogra - what is it and how does it help players?

Why can eCogra be trusted?

The organization was founded in 2003 and at the time it was the only company that dealt with dispute resolution. Its creation was aided by the illegal activities of Microgaming and other major developers.

eCogra is based in the UK, but it is recognized worldwide. The organization is approved in many jurisdictions and has an impeccable reputation for such a long time.